This week, a doctor and I discussed communication within a physician group - the amount of information, notifications, and numerous locations to search. Our company offers software that helps with this, but really any solution requires someone to invest time to solve it. We got to talking about how often we all roll over problems in the service of bigger priorities. Every day we encounter ...

We had a great meeting today with a group of doctors and nurses who are using our scheduling system. This was the first time we had met with them since they started using it, and you won’t believe me when I tell you all of the nice things they had to say. But I am going to tell you two things because they relate to good software overall.

1. One of the doctors turned to me towards the end ...

Today I was talking with a mentor about our mission. Sometimes when I talk about what we are doing, imposter syndrome kicks in and I sound unenthusiastic and monotone - or maybe what’s really going on, my own uncertainty, comes through. But today, he asked why I talk about “physician wellness” and I was startled by my own burst of energy and emotional response. He genuinely didn’t know - and ...

In a perfect world, all software used by clinicians would help provide better patient care while improving workflows. But that is not always the case. Sometimes software obstructs the workflow. If a task takes too long or can be done more easily outside of the system, people will develop workarounds. The workarounds, over time, become part of the way things are done and a true solution ...

We have been writing a series with our thoughts on creating better healthcare software. In this post, we are looking at understanding software's function in the context of clinical use. We have seen software automation bring efficiency and financial gains. While these benefits may be attractive to administration and leadership, software needs to take into account the true purpose of ...