Some organizations hire scribes. Some organizations pay for AI scribing software. And many, many organizations still do not invest in scribing at all.

This week I spoke with a doctor who lamented, "Why are there no doctors who are proficient in EHR and consult to facilitate EHR use for other doctors?". Sounds like a great idea! I know one. In trying to connect the two, the EHR expert told ...

We focus on reducing and eliminating the technology and process factors that contribute to physician burnout - or moral injury. It occurred to me today that we can be more generous with our knowledge and potentially help more people by sharing some ideas about processes.

One of our software tools, DocLauncher, speeds up communication/information finding, and reduces stress and ...

In last week’s post, I defined humane software and asked for feedback. As a reminder, the definition was: an ongoing endeavor that looks beyond the simple goals of the system at any other results and seeks to expand benefits and reduce harms.

One reader wrote in with some profound thoughts on what humane software is. He said that humane software is empathetic and takes into account the ...

In this blog/mailing list, I have been writing about "humane software," particularly as it relates to medicine. Still, I have never stopped to acknowledge it directly or define what it means. So today, I will address that, head-on, by defining humane software. To increase the level of difficulty, or really to avoid a pet peeve, I'm going to try to avoid defining in terms of what it is not. ...

Today I was talking with a mentor about our mission. Sometimes when I talk about what we are doing, imposter syndrome kicks in and I sound unenthusiastic and monotone - or maybe what’s really going on, my own uncertainty, comes through. But today, he asked why I talk about “physician wellness” and I was startled by my own burst of energy and emotional response. He genuinely didn’t know - and ...