In last week’s post, I defined humane software and asked for feedback. As a reminder, the definition was: an ongoing endeavor that looks beyond the simple goals of the system at any other results and seeks to expand benefits and reduce harms.

One reader wrote in with some profound thoughts on what humane software is. He said that humane software is empathetic and takes into account the ...

We all make mistakes. In healthcare, mistakes can have consequences that can vary from losing a few seconds of time to affecting patient outcomes. In hindsight, many mistakes can be avoided, and better procedures are implemented to avoid making the mistake again. In the ongoing effort to eliminate mistakes and provide a better quality of care, sometimes it is beneficial to borrow processes ...