In a perfect world, all software used by clinicians would help provide better patient care while improving workflows. But that is not always the case. Sometimes software obstructs the workflow. If a task takes too long or can be done more easily outside of the system, people will develop workarounds. The workarounds, over time, become part of the way things are done and a true solution ...

Healthcare is plagued by constant attacks from hackers trying to obtain valuable patient health information (PHI). Unfortunately, some succeed, keeping healthcare on edge, hoping that they won't be the next breach. As we talk about building better healthcare software, security is an important part of the conversation. It is imperative to keep PHI secure, but as healthcare moves toward a ...

We have been writing a series with our thoughts on creating better healthcare software. In this post, we are looking at understanding software's function in the context of clinical use. We have seen software automation bring efficiency and financial gains. While these benefits may be attractive to administration and leadership, software needs to take into account the true purpose of ...

Last week, Andy and I had dinner with a group of MD MBA students, which is to say, doctors, pursuing an MBA degree. It occurred to us, listening to their concerns and hopes for medicine, their colleagues, and the future, that these physician leaders are our hope for better healthcare.

When I first met the physician who introduced me to this group, one of the first things she said to me is ...

Technology has become an integral part of healthcare. When using software in healthcare, change is inevitable. Newer, better systems are always being developed. Eventually, the time will come to replace a software system. Some software, such as the EHR, touches all corners of a healthcare institution. Rolling out new software systems is a challenge for any industry, but healthcare presents ...