Online reviews started making an appearance 20 years ago, and now they one of the biggest factors people consider in purchasing a product or service, medical services included. One study found that 86% of consumers read reviews for local businesses (including 95% of people aged 18-34) Anyone can go online and run a search to find reviews from multiple sites about institutions and providers. ...

The workload for physicians has compounded in the last decade with EHR documentation requirements. These requirements and EHR interfaces have contributed to higher instances of stress and burnout as well as increased waste for the entire healthcare system. The added burden is reducing bedside time that correlates with patients' quality of care and in some cases contributes to increased ...

In a perfect world, all software used by clinicians would help provide better patient care while improving workflows. But that is not always the case. Sometimes software obstructs the workflow. If a task takes too long or can be done more easily outside of the system, people will develop workarounds. The workarounds, over time, become part of the way things are done and a true solution ...

Healthcare is plagued by constant attacks from hackers trying to obtain valuable patient health information (PHI). Unfortunately, some succeed, keeping healthcare on edge, hoping that they won't be the next breach. As we talk about building better healthcare software, security is an important part of the conversation. It is imperative to keep PHI secure, but as healthcare moves toward a ...

We have been writing a series with our thoughts on creating better healthcare software. In this post, we are looking at understanding software's function in the context of clinical use. We have seen software automation bring efficiency and financial gains. While these benefits may be attractive to administration and leadership, software needs to take into account the true purpose of ...